Rafael took the time needed to accurately determine the problem(s) my car was having. I felt comfortable with his recommendations for repair because he ran several test to pinpoint where the issue(s) were. We ran into a glitch when I picked up my car and he took immediate responsibility for it and took care of it. I trusted him to resolve the problem and he did, promptly and professionally. Having over 25 years of experience in customer service, Rafael provided Excellent Customer Service. I left a very satisfied and happy customer.